About Special Needs Playground Equipment

305 West Diamond Ave., Gaithersburg, Maryland 20877 Toll Free (877) 840-0707

Dear Guest,

Welcome to SpecialNeedsPlaygroundEquipment.com, a full-service equipment and services company for kids with special needs. We’re located in Gaithersburg, Maryland, and our parent company, MD Materials Playgrounds, is celebrating its 30th year of operations, having started business in 1986.

Special needs playground equipment
Whale-themed sand and water table.

Nation-wide, we sell a wide variety of playground equipment, parts, site amenities, and sports equipment for special needs and Americans with Disabilities Act (ADA) uses. They’re appropriate for commercial or residential settings. If our website doesn’t show the product you want, just phone us at (877) 840-0707and we’ll help you find what you’re looking for.

In the MD – DC – VA area, we have hundreds of clients, including schools, daycares, and religious organizations. We handle all kinds of playground services: for whom replenishing playground surfacing and materials; building new play structures; installing site amenities and sports equipment; conducting playground safety inspections; and more. We have 2 Certified Playground Safety Inspectors on our staff. If you’d like references from our clients, just phone us at (877) 840-0707.

Special needs playground equipment, ADA swingseat
ADA swing seat for special needs use.

SHIPPING POLICY

Liability
Our company uses third party freight companies for most orders. As such, the freight company is liable for damage or loss that may occur to merchandise during equipment, not our company. However, we will take all reasonable steps to resolve any problems.

Delivery
Items that ship via motor freight are brought to your loading dock or door by a large delivery vehicle, usually a tractor-trailer. The customer is responsible for making sure that your premises can accommodate delivery by a vehicle of this size and providing our company with information to the contrary at least 48 hours’ ahead of delivery.One option is to unload the vehicle by hand, by cutting the plastic wrap on the freight pallet(s). Please note that most drivers will let you do this but are not obliged to. Also, they are not obliged to help with the unloading; that is the customer’s responsibility.

Unless you specifically request it, the vehicle does not have a motorized lift gate (available for $85. additional cost, with at least 48 hours’ notice). The driver will convey the pallets and/or merchandise to the rear of the truck. From there, it is the customer’s responsibility for unloading the vehicle.  If you need the merchandise brought inside your location, this is known as “inside delivery” and must be scheduled ahead of time, for an additional cost.

Delivery Via Vehicle With Motorized Lift Gate
If you request a lift gate on the delivery vehicle, the vehicle driver is only responsible for lowering the merchandise down to the ground. From there, it is the customer’s responsibility to move and/or store the merchandise. If you need the merchandise brought inside your location, this is known as “inside delivery” and must be scheduled ahead of time, for an additional cost.

Receiving Delivery
It is standard procedure for the delivery driver to obtain the receiving customer’s signature stating that the order is complete. So, when you receive your order, please check to make sure that the numbers of items listed on the paperwork matches what you received. If you don’t receive every item and/or you see damage, you should write this on the paperwork and tell the driver. If the customer doesn’t record a short count or visible damage, then the customer is liable for any missing or damaged items. Our company is not responsible for hidden damage (that which is not visible). If you accept delivery and later discover hidden damage, then it must be reported to our company within 72 hours, and we will need to receive digital images of the damage. We will take all reasonable steps to resolve the situation for you, but ultimately the manufacturer and/or the delivery freight company is responsible for any hidden damage.

NOTICE TO CUSTOMERS
The prices shown on this website are subject to change without prior notice. Our suppliers don’t always tell us ahead of time!

Thanks for your interest in our products and services. To phone us, dial us toll free (877) 840-0707 from outside the MD – DC – VA area, or (301) 840-0707 locally. Or just fill out the contact form on the right-hand side of this screen or send us an e-mail at “mdmail [@] mdmaterials.com”.

Our company also sells a full line of commercial playground equipment. Our suppliers include some of the biggest names in the commercial playground equipment business, such as Childforms and SportsPlay. These play structures, swings, slides, dome climbers, and other items of commercial playground equipment are a real value for customers, featuring a very high price-to-performance ratio that’s perfect for today’s market.

Sincerely,

SpecialNeedsPlaygroundEquipment.com